REDWOOD CITY, Calif .– (COMMERCIAL THREAD) – C3 AI (NYSE: AI), the enterprise AI application software company, today announced the general availability of C3 AI CRM. C3 AI CRM works seamlessly with Microsoft Dynamics, Salesforce, Siebel, Veeva, ServiceNow, Vlocity and SAP to enable businesses to fully invest in AI. C3 AI CRM incorporates a new AI-based graphical interface that provides rich visualizations of sales, market and customer data to deliver insights that drive revenue and customer satisfaction.

“At Siebel Systems, we invented CRM,” said Thomas M. Siebel, CEO of C3 AI. “With C3 AI CRM, we are reinventing and reinventing CRM – a market with an installed base of over $ 500 billion – by enabling organizations to fully enable AI for their existing CRM investments.”

Installed and fully operational in as little as 60 days, C3 AI CRM provides a fully empowered AI CRM for sales staff, sales management and executive management, offering the following AI-enabled capabilities:

  • Accurate AI revenue and product forecasting to reduce forecasting errors by up to 500%.

  • AI Next Best Product and Next Best Offer to accelerate sales for future periods up to the current quarter.

  • AI Customer Retention to identify customers who may unsubscribe and recommend actions to increase retention.

  • Predictive Customer Satisfaction which enables businesses to predictively track trends in customer satisfaction and engagement, enabling businesses to carefully plan and design their customer satisfaction levels.

  • Predictive relationship modeling to enable sales and management to leverage AI to graphically visualize all the intricacies of human, customer and market dynamics in real time.

Importantly, C3 AI CRM provides a rich graphical, AI-powered user experience that fundamentally redefines the CRM human-machine interaction paradigm, harnessing the full power of the C3 AI suite – the complete platform. C3 AI data integration and application development – to generate rich, real-time visualizations of sales, market and customer data. No longer limited by cumbersome tables and forms, sales staff and executives can now interact with rich AI visualizations to drive revenue, market share, and customer satisfaction.

C3 AI CRM includes:

  • C3 AI business vision. Predictive modeling of real-time relationships, including virtual inter-organizational work teams and org charts, allowing sellers to see their colleagues’ relationships with buyers and influencers on current and potential customer accounts.
  • C3 AI market vision. Visualizes the interrelationships at the intersection of business, customer, third parties, and exogenous factors, enabling salespeople and business managers to identify the connections between their business and their customers.
  • Customer vision of the AI ​​C3. Predictive Customer Satisfaction Scoring identifies factors that drive satisfaction, enabling management to increase customer retention.

C3 AI CRM enables seamless integration of data from existing CRM systems with open source data, Snowflake, SAP ERP, Oracle ERP, Ariba, Workday and NetSuite, as well as news, social media, actions and industry-specific raw material prices and econometrics as a source of information. C3 AI CRM provides rich natural language processing (NLP) capabilities that use semantic information inherent in news, social media, text, financial reports, and analyst reports to inform C3’s machine learning algorithms AI CRM.

C3 AI CRM is immediately available today on Microsoft Azure, Google Cloud, AWS and IBM Cloud. Learn more about c3.ai/products/c3-ai-crm/.

About C3.ai, Inc.

C3.ai, Inc. (NYSE: AI) is the enterprise AI application software company accelerating the digital transformation of organizations around the world. C3 AI offers a family of fully integrated products: C3 AI® Suite, an end-to-end platform for the development, deployment and operation of large-scale AI applications; C3 AI Applications, a portfolio of industry-specific SaaS AI applications; C3 AI CRM, a suite of industry-specific CRM applications designed for AI and machine learning; and C3 AI Ex Machina, a codeless AI solution for applying data science to everyday business problems. The core of the C3 AI offering is an open, model-based AI architecture that dramatically simplifies data science and application development. Learn more about: www.c3.ai.


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