Coos County Family Health Services are back on line after a ransomware attack shut down the health care provider for three days last week. CCFHS CEO Ken Gordon said email, phone service and access to his electronic health records were all restored on Friday.

“Fortunately, we were able to complete this episode on Thursday of last week,” Gordon said in a Monday update.

“We are grateful for the assistance of our congressional delegation and federal law enforcement authorities whose work resulted in a swift and successful resolution of this event,” he said.

The CCFHS serves approximately 15,000 people per year and offers services on a sliding scale for those without insurance or who have large deductibles.

The nonprofit, a major healthcare provider in the valley, discovered on September 20 that it had been the victim of a ransomware attack that forced it to shut down its computer and phone systems.

Gordon said the CCFHS computer system has been secure, and so far there has been no evidence that unauthorized access to patient records or other sensitive data has occurred. He said he was unable to speak about the attack itself.

Despite the attack, CCFHS managed to offer limited services last week, including prescription refills, lab tests and other essential services. She was able to open two of her doctors’ clinics for walk-in patients. On Thursday, the dental clinic was able to handle dental emergencies and denture repairs.

His weekend clinic at Androscoggin Valley Hospital in Page Hill in Berlin was operating as usual with high demand reported on Saturday and Sunday in the past due to COVID-19 testing.

Gordon said all offices were operating normally this week.

The CCFHS operates primary care clinics at 133 Pleasant Street and Page Hill in AVH in Berlin and 2 Broadway Ave. in Gorham, providing a wide range of health and social services including primary care, pediatrics, health women, podiatry and behavioral health. She operates a dental clinic at 73 Main Street in Berlin. CCFHS also operates RESPONSE sites in Berlin, Lancaster and Colebrook, serving the needs of survivors of domestic violence and sexual assault.

Gordon said his drive-thru influenza clinic opened Monday and will run Wednesday from 8:30 a.m. to 4:30 p.m. On Tuesdays and Thursdays, the CCFHS will continue to offer COVID-19 testing from 8:30 a.m. to 11 a.m. and COVID-19 vaccines from 1 p.m. to 4 p.m. at the Pleasant Street clinic.

He said later this week that they plan to start offering third doses of the Pfizer COVID vaccine to those who are eligible to receive them.

Gordon said the CCFHS is grateful for the support of its community partners who have offered their help, support and expertise. He also thanked his staff for quickly mobilizing to ensure patients continue to receive care despite the fact that they are already grappling with the pressure of a long pandemic.

“While all of the healthcare staff in this country are tired of the demands of COVID-19, our commitment to serving our patients and our community remains steadfast,” Gordon said.

Finally, he expressed his appreciation for the patience and words of support from the patients and the community at large.

“They made a difference and really helped us stay strong in the face of a tough challenge,” he said.

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